Sentinel™ Remote Customer Support
Sentinel™ Remote Customer Support gives instant access to the information you need to provide the best possible patient care. We can provide clinical applications and service support from our national technical support operation, which is staffed by some of the most highly-trained MR clinical applications specialists in the industry.
Sentinel gives your technologists definite advantages: the ability to quickly identify problems, improve image acquisition for specific patients and consult with leading applications specialists. This results in higher image quality, improved throughput and greater individual patient care in your facility.
When faced with a challenging imaging situation, your technologists can call Hitachi. A Clinical Applications Support Specialist will offer advice on the best combination of imaging parameters, protocols and patient positioning changes needed to achieve the result you need.
Remote image transfer
Sentinel allows Hitachi technical support staff to access your system to retrieve and download images for evaluation, and make recommendations to you in a timely fashion.
Transfer of clinical study library
The feature allows the two-way transfer of protocols between our Technical Center and your facility. We can then receive and evaluate your scan parameters, and send back recommendations for you.
Remote access service
Sentinel Remote Customer Support also allows Hitachi to remotely diagnose and service your system when it’s necessary. When a service issue may be affecting image quality, this particularly valuable tool can greatly reduce problem resolution time. Remote access service tools for peak MR system efficiency include
